Refunds

Last updated November 10, 2026

You can get a full refund within 14 days of buying Hellbright, as long as you've played it for under 2 hours in total. The 90-minute free trial lets you try the full game before you buy, so we count time played across the trial and the full game.

How play time is counted

The free trial's minutes count, and so does the time the game is open after you buy, in your browser or in the Windows app (menus included; not while it's minimised or in a background tab). Time you play offline in the app is counted the next time it's online. We only count for the 14 days after you buy, and stop as soon as you pass 2 hours.

How to ask

Email support@hellbright.com with your account name and your order number (it's in the receipt email). Purchases on this site are handled by our reseller, Paddle, which issues the refund to the way you paid, usually within 5 to 10 business days.

After a refund

The game is taken off your account. The Windows app stops playing the next time it's online, and the browser game goes back to the free trial if you have minutes left.

Other cases

• If something is wrong with the game, such as it won't run on your computer, write to us even after 14 days and we'll look at it.
• For a copy bought on itch.io before the game moved here, write to us.
• We may refuse a refund where refunds are being misused, for example the same person buying and refunding repeatedly.
• Nothing here limits any rights you have under the consumer laws where you live.