Support

Can't find your answer? Email support@hellbright.com with your account name, and say what happened.

The free trial

How does the trial work?: You get 90 minutes of the full game in your browser on a free account. Time only counts while the game is open and on screen, menus included. When it runs out, buy the game and keep playing with everything you've unlocked.
Why does it ask for an account?: The minutes are kept on your account, so a refresh or another browser picks up where you left off. Your progress is saved there too, ready for the full game.
It says my network's trials are used up.: Each network can start 3 free trials every 30 days. Sign in with an account that already has a trial going, or buy the game.
It says it's reconnecting.: The trial needs a connection to keep counting. The game waits until it's back; your minutes aren't lost.

I forgot my password.: Use the recovery code you saved when you created the account: open the account dialog in the game (Sign in, top right of the title screen), choose Forgot your password?, and set a new one. We don't keep your email address, so the recovery code is the only way back in.
Can I delete my account?: Yes. Sign in, open the account dialog and choose Delete account. It deletes the account and everything saved in it, for good; the device you're on keeps its own copy of your progress.

I bought Hellbright on itch.io.: If you linked that purchase to your account, nothing changes: the game is still yours. If you didn't, write to support@hellbright.com with your itch.io receipt and we'll send you a code that puts it on your account. (The itch.io page closed when the game moved here.)
Does it work offline?: Yes, in the Windows app, once the game is on your account. Online play and the free trial need a connection.
How do I get a refund?: See refunds: within 14 days of buying, if you've played under 2 hours.